First, call Apple Support (18002752273), not the store you. Here’s what you need to know to save yourself time and disappointment. You’d go to the Genius Bar when your Apple devices are broken or not working properly. Yes it requires resources, both human and capital-based. The Apple Genius Bar is the part of the store where repairs and troubleshooting happen.
The idea that you don't have to make an appointment, don't have to call in a trouble ticket, don't have to deal with a traditional support team that is "way backed up" is nothing short of amazing for most people.
Salaries estimates are based on 12414 salaries submitted anonymously to Glassdoor by Genius Bar employees. Filter by location to see Genius Bar salaries in your area. When it comes to customer support, the genius bar is a revolution in customer care. The national average salary for Genius Bar is 49,971 per year in United States.
#Genius bar mac#
It wasn't a genius bar per se, but I bet the experiment has morphed into something like a genius bar by now, since it was run by corporate IT with the understood desire to get a better grip on what people were using when mobile, and how they were using it. If youve found yourself sprinting into an Apple Store with a coffee-drenched Mac in hand, only to find yourself in an hour-long line for the Genius Bar, you may soon be in luck. The Genius Bar is an Apple-like help desk located in the Baker Library and Learning Commons. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Get your questions answered by an expert via phone, chat, email, or even Twitter. In addition to the Genius Bar for hardware repairs, you have more immediate support options.
#Genius bar software#
A "genius bar" for enterprise mobile users - what's not to like about that concept? As CIO Magazine's Tom Kaneshige reports, the pluses of putting an Apple-store like Genius Bar on your campus are many, especially when it comes to management of BYOD.Ī couple years ago I profiled a similar effort from a local big software company, which rolled out a "device rental" unit to let employees test-drive different devices to find out which one suited them best. For getting the right support, here’s a genius idea.
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